Frequently Asked Questions

The Carry-On: A carry-on is designed to be stored in the overhead bin during flight. For the average traveler, it will hold enough items for a short trip lasting up to three nights or can be used as an additional case along with a checked bag for longer trips.

The Small Carry-On: The small carry-on is designed to be stored either in the overhead bin or under the seat in front of you on larger planes during flight. It can serve as a supplemental bag to your larger carry-on to stow in-flight and travel essentials for easy access while flying, or it can also be used for a quick trip when packing extra light is the goal.

In many cases, yes. The small carry-on fits securely atop a larger carry-on for easy transport and qualifies as a personal item for major airlines and larger planes. When in doubt, we always recommend checking with your particular airline/flight for the most up-to-date information.

The specific size requirements vary from airline to airline (and sometimes they don’t exist at all), but what remains consistent across airlines is that a personal item must fit under the seat in front of you while in flight. We designed our travel totes and backpacks to meet that requirement for major airlines and larger planes. Depending on the airline, our Small Carry-Ons may also qualify as a Personal Item.

Sometimes a well-traveled suitcase may need a little TLC. We do our best to make a selection of replacement parts available (like wheels, handles, and zipper pullers). Please Contact Us for availability and options.

There are a number of different TSA-recognized locks. To find the type of lock used on your luggage and instructions on how to set or reset the lock, just visit our TSA Locks Instructions page.

Don’t panic; all is not lost. We recommend two options:

1. Try every possible combination 0-0-0 through 9-9-9 (it may not take as long as you think)
2. Contact a local luggage Service Center or locksmith for expert help (you may need to pay to have your lock replaced).

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